Order Processing, Shipping, Returns & Exchanges

ORDER PROCESSING & SHIPPING:

  • Average lead time to ship: 2-3 business days.
  • Orders are shipped via USPS, from our SingleCut North location in Clifton Park, NY.
  • Average transit time: 1-5 business days.
  • USPS tracking information will be provided by email once package leaves the warehouse.
  • Check your order status here

RETURNS & REFUNDS:

  • All glassware, gift card and clearance sales are final. No returns, no refunds, no exceptions.
  • Returns are initiated online
  • Returning merchandise must be unused and in the same condition that you received it.
  • Returning shipping costs are at your expense. We suggest using a trackable shipping service or purchasing shipping insurance.
  • A restocking fee of $5 applies to all eligible returns postmarked lated than 15-calendar days from order receipt. Shipping costs are non-refundable.
  • Authorized Merchandise must be returned within 15-calendar days from date of receipt to be eligible for a full refund. Returns postmarked later than 15-calendar days and up to 30-calendar days are eligible for Store Credit or Gift Card only and are subject to a $5 restocking fee. Shopify Store Credit is valid for online purchases only. Gift Card can be redeemed for on/off premises beer.
  • Returns postmarked later than 30-calendar days are not eligible for refund or store credit.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 7 business days.

Our return address is:  SingleCut North, 6 Fairchild Square, Clifton Park, NY 12065

EXCHANGES:

  • For size exchanges, email us at store@singlecutbeer.com to confirm available size to exchange. Exchanges must be requested within 15-calendar days from order receipt.
  • A restocking fee of $5 applies to all eligible exchanges. 
  • Returning shipping costs are at your expense. We suggest using a trackable shipping service or purchasing shipping insurance.

Cheers!

 

Note: These policies and terms of use are subject to change without prior notice.